Frequently Asked Questions
Can I request a sample order for testing?
Yes, we welcome sample orders to test and verify quality. Mixed samples are also acceptable.
What is the expected lead time for orders?
Samples typically require 3-5 days. For mass production, the timeframe is approximately 25 days for large quantities.
Do you support OEM or ODM services?
Absolutely. We provide both OEM and ODM services, including customized logos on products and packaging.
What kind of warranty do you offer?
We offer a comprehensive warranty ranging from 2 to 5 years depending on the specific model and requirements.
How are the goods shipped and how long is delivery?
We generally ship via DHL, UPS, FedEx, or TNT, which takes 3-5 days. Air and sea freight options are also available.
What is your after-sales support process?
We have a professional technical team dedicated to after-sales service, handling all feedback and quality concerns efficiently.