Frequently Asked Questions
Are you a manufacturer?
Yes, we have our own factory with over 13 years of R&D and manufacturing experience based on ISO quality management since 2007.
Can I have a sample order for UFO LED High Bay Light?
Yes, sample orders to test and check quality are welcomed. Mixed samples are acceptable.
What is the lead time for production?
5-7 days for sample orders, and 15-25 days for mass production orders based on order quantities.
How do you ship the finished products?
Shipping via Sea, Air, or Express (DHL, UPS, Fedex, TNT, etc.) are all optional based on your needs.
Do you provide OEM services?
Yes, we provide OEM services. We can help design labels and color boxes according to your specific requirements.
How do you handle defective products?
Our products are produced under a strict quality control system with a defective rate of less than 0.2%. We offer a 5-year warranty; if any defects occur, we will provide replacement lights.