Frequently Asked Questions
Q1: Can I request a sample order for testing?
A: Yes, we welcome sample orders to test and verify the quality of our LED wall pack lights.
Q2: What is the typical lead time for production?
A: Samples generally take 3-5 days. For mass production, the lead time is approximately 30 days depending on the order quantity.
Q3: What are the available shipping methods?
A: We offer shipping via express delivery, air freight, and sea freight to meet your requirements.
Q4: How do I proceed with an order for these LED lights?
A: First, share your requirements or application. We will provide a quote. Once samples are confirmed and a deposit is made, we begin production.
Q5: Is logo customization available on the products?
A: Yes. Please inform us formally before production starts and confirm the design based on our initial sample.
Q6: What kind of guarantee is provided for the products?
A: We offer a comprehensive warranty ranging from 2 to 5 years for our lighting products.