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Frequently Asked Questions
Q: How can I get a discount?
A: We offer the lowest possible initial pricing. Discounts are available for bulk orders, typically starting at 500 pieces. We also launch seasonal promotions and coupon activities for our customers.
Q: What is the shipping lead time?
A: RTS (Ready to Ship) products are dispatched within 15 days after full payment. Customized orders usually ship within 45 days after deposit receipt.
Q: Which shipping methods do you use?
A: We use UPS, DHL, TNT, and FEDEX for express delivery (7-10 days), EMS (10-15 days), and sea freight for large orders (45-60 days).
Q: Can I customize the products?
A: Yes, we offer extensive customization options including color, logo, shape, and packaging. Please provide your specific requirements for a detailed quote.
Q: Is it possible to visit your production facility?
A: You are welcome to visit at any time. We can arrange pick-up services from the airport or station for your convenience.
Q: What is the minimum order quantity (MOQ)?
A: Our standard MOQ for this wall lamp is 200 pieces, though some specific models may be available starting from 50 pieces for trial orders.