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Frequently Asked Questions
Can I have a sample order for this LED light?
Yes, we welcome sample orders for testing and quality checking. Mixed samples are also acceptable.
What is the typical production and delivery time?
Production takes 5-7 days for samples and 15-25 days for mass production. Delivery via express takes 5-10 days, while sea shipping takes 15-45 days depending on the destination.
Do you support OEM and ODM services?
Yes, we provide both ODM and OEM services, including logo placement on products or packaging, and custom label or color box design.
What is the warranty and how do you handle defects?
We offer a 5-year warranty. Our defect rate is less than 0.2%. If a defect occurs, provide photos or video, and we will ship replacements within days or with your next order.
What is the standard order process?
First, share your requirements and application environment. Second, we recommend suitable solutions. Third, after confirming details and payment, we begin production and arrange shipment.
Are these lights suitable for extreme weather?
Yes, with an IP66 rating and an operating temperature range of -40°C to 50°C, these lights are designed for outdoor wet locations and harsh environments.